What Is a Recovery Coach? How It Differs from Rehab

That quiet, uncomfortable voice that’s been getting louder — the one that made you type something into Google tonight — that’s worth listening to.

You don’t need a diagnosis to get support. You don’t need to have ‘hit rock bottom.’ You just need to take one step.

First — are you safe right now?

If you are experiencing a medical emergency or are in crisis, call 000 or go to your nearest emergency department.

If you’re not in immediate danger but feel overwhelmed, you can also call Lifeline on 13 11 14. They are available 24/7.

This page is for people who are safe but know something has to change.

Signs people notice before they reach out

You don’t have to tick all of these. Even one is enough to take seriously:

• You’ve tried to cut back and found it harder than you expected
• You’re thinking about alcohol (or another substance) more than you’d like
• Someone close to you has expressed concern
• You feel relief when you drink, and guilt after
• Your sleep, work, or relationships are being affected
• You’re hiding how much you’re using

If any of these sound familiar, you’re not broken — you’re someone who would benefit from structured, private support.

What are your options right now?

Option 1 — Public services

Free, but typically involve waitlists of weeks to months and group-based programs. Good for some people, not right for everyone.

Option 2 — Inpatient or residential rehab

Intensive and effective for some, but requires stepping away from work and family, often for 30–90 days. Cost: typically $15,000–$60,000+.

Option 3 — Private recovery coaching (what we do)

One-on-one. Private. Structured but flexible around your life. No labels, no group settings, no need to take time off work. You can start within 48 hours.

What does a recovery coach actually do?

A recovery coach works alongside you — not above you. We help you:

• Understand your patterns and what’s driving them
• Build practical strategies for the moments that feel hardest
• Create structure and accountability without judgment
• Navigate the conversations with family that feel impossible right now
• Set a direction that’s yours — not a one-size-fits-all program

This is not clinical treatment. We are not doctors or therapists. We are experienced recovery professionals who work privately and practically, one-on-one.

What happens when you contact Redwood?

1. You reach out — by phone, text, or the form below. No commitment required.
2. We have a free 15-minute conversation. No pressure, no intake forms, no jargon.
3. If it feels right, we start within 48 hours.

Everything is strictly private. We do not share your information.

One small thing you can do right now

You don’t have to make a big decision tonight. But don’t lose this moment either.

Send us a message — even just ‘I’d like to find out more.’ That’s enough to start.

Frequently Asked Questions

Q: Do I need a referral to see a recovery coach?

No. You can contact Redwood directly. No GP referral or diagnosis is required.

Q: Is this confidential?

Yes. Everything you share with us is strictly private.

Q: What’s the difference between a recovery coach and a therapist?

A therapist or psychologist provides clinical mental health treatment. A recovery coach provides practical, structured support focused on your recovery goals. The two can work alongside each other.

Q: How quickly can I start?

We aim to have an initial conversation within 24 hours and begin structured coaching within 48 hours of that.

Q: Do you work with people who haven’t decided to stop yet?

Yes. Many people come to us in the ‘I’m not sure’ stage. You don’t need to have made a final decision to have a conversation.

About Redwood Recovery

Redwood Recovery is a private, non-clinical addiction recovery coaching service founded by Ashley Hayward, who works from lived experience of addiction and recovery. Coaching is practical, confidential support built around your life — it is not medical treatment, therapy or a diagnosis, and it does not replace clinical care where that is needed.

If you or someone you love is in immediate danger, call 000. For free, confidential 24/7 support, call Lifeline on 13 11 14 or the National Alcohol and Other Drug Hotline on 1800 250 015.