Website Terms & Conditions
Terms of Use
This website provides information and services related to coaching sessions provided by Redwood Recovery Pty Ltd ACN 675 756 966 trading as Redwood Recovery (known as “Redwood Recovery”, “Coach”, “us” and “we”).
Redwood Recovery reserve the right to review and change any terms by updating this page at its sole discretion, any such changes take immediate effect from the date of their publication.
Your use of this website signifies your agreement to be bound by these terms and conditions which constitute an agreement between us and you. If you do not agree to any of the terms specified in these Terms and Conditions, please cease using the website immediately.
These terms replace any existing terms or agreements between you and the Coach. If there are any inconsistencies with these terms and any other agreement (whether written or verbal), these terms prevail.
Engagement
We will conduct our coaching sessions at a location to be determined (whether online or virtual) and use such online meeting links as we see fit from time to time.
You will be emailed a link for sessions and require you to ensure you are in a quiet space, free from distractions and not driving a motor vehicle during your session.
You will ensure that you log into the online virtual coaching session via the link we provide to you at least 10 minutes before your session commences. If for any reason you are not in attendance within 10 minutes of the time your coaching session commences, we reserve to cancel the coaching session and any payments will be forfeited.
Coaching Services
We will provide coaching services to you to a standard reasonably and ordinarily expected of a skilled and experienced coach providing the same or similar services.
You acknowledge that:
You are responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of any coaching session;
Coaching is not therapy and does not substitute the need for therapy and/or medical treatment;
Implementing decisions from any coaching sessions is your responsibility;
In order to benefit from the coaching sessions you will need to communicate honestly, openly and create time and energy to participate fully;
Our coaching sessions are designed and aimed to positively help you and your road to recovery. We however:
make no representations or warranties that the outcome of any coaching sessions will result in you no longer abusing (or having in moderation) substances, or relapsing in any substances,
note that nothing offered by us is intended to diagnose, cure or prevent any medical, emotional or physical condition/illness,
if you are in any doubt over a health or emotional problem or issue, you must seek medical advice from the appropriate professional.
In the event that coaching sessions are in person, you acknowledge and agree that we may no warranties and representations to be able to ensure you do not partake in activities that involve substances. You release us from all and any liabilities, damages, injuries, death or otherwise arising out of our coaching services (whether in person, or virtually).
You acknowledge that we may contact the necessary law enforcement department and notify them of your residential address and contact details (including your location) if we reasonably believe you may be in, or potentially be in danger (whether of yourself, or others).
Costs
You are required to make payment of your session at the time of booking, which demonstrates your commitment to our sessions.
All transactions are processed in Australian Dollars inclusive of GST.
Obligations
You must:
Participate in sessions with an open mind and readiness to move forward;
Come prepared and on time to sessions;
Give permission and understand that we will challenge and confront your thinking, behaviours and feelings during sessions;
Be honest in your coaching sessions as we cannot help you if we do not know the truth;
Take responsibility to enact change and implement actions that have been agreed between sessions; and
Make sessions a priority.
We will:
Engage in direct and personal conversations as needed;
Provide a safe, yet challenging environment for you to work through your coaching needs; and
Empower you to take action and make informed decisions.
Rescheduling and Cancelling Sessions
If you are late to a session (of no more than ten minutes) we will use the remaining time of the session however if you are more than ten minutes late for a session or do not attend the session the session will be cancelled without a refund.
You may reschedule a pre-booked session with 24 hours’ notice using the email link sent to you in your booking confirmation.
In the event we need to reschedule our session you will be notified a minimum of 24 hours prior, save for in the event of emergency or illness.
You may cancel a pre-booked session with 24 hours’ notice using the email link sent to you in your booking confirmation, no refund will be provided. You acknowledge and agree that in booking a coaching session, you shall not receive a refund for the costs of the coaching session if for any reason you are unable to attend.
We reserve the right to cancel a session and refuse coaching services to you in the event that you exhibit behaviours that are not tolerated. This includes, but is not limited to, inappropriate language, abusive or threatening language or behaviours, profanity or anything else, in our reasonable opinion, is of inappropriate or unacceptable behaviour.
If we reasonably believe that you are attending our coaching sessions under the influence of substances, then we reserve the right to cancel the session. You acknowledge that under no circumstances are you permitted to engage in substances, whether before or during, of our coaching sessions.
Confidential Information
Each party agrees not to disclose, use or make public any confidential information without the prior written consent of the other party.
Confidential information does not include information that:
Was in a parties possession prior or is readily in the public domain;
Is obtained from a third party;
Is disclosed to us and as a result of such disclosure we reasonably believe that there is an imminent or likely risk of danger or harm to you or others;
Involves illegal activity; and
Is required to be disclosed as a requirement of any law.
Intellectual Property
We retain ownership of any intellectual property in any coaching materials supplied.
You must not use our name or trademark (whether registered or not) in any material (including promotional material) without our prior written consent.
Disclaimer
Our site and its contents are provided to you on an ‘as is’ basis. We make no warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose to the fullest extent permitted by law.
Although we use our reasonable best efforts to ensure the accuracy of the content on our site, we make no representations or warranties as to the accuracy, correctness, or reliability of any content.
As a convenience, our website may link to other websites that may be of interest to you but are not under our control. These links do not imply an endorsement by and we are not responsible for the availability of, or the content contained in, any linked site.
Limitation of Liability & Indemnity
8.1 We will not be responsible or liable to you for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of this website or any services procured using this website. This includes any injury or death arising out of (whether indirectly or directly) with your use of our services.
Additional Terms
The laws of New South Wales, Australia govern this agreement.
Questions about the Terms of Service should be sent to us at enquiries@theredwoodrecovery.com.