Privacy Policy
Publication Date: Version 1, July 2024
Scope
This privacy policy applies to information that Redwood Recovery and any subsidiary and affiliate entity collect from you through this website, apps or social media accounts. Please read this summary carefully as it sets out the key points about how we collect and handle your personal information.
We collect, hold and disclose personal information in accordance with the Privacy Act 1988 (Cth).
Personal Information
We will collect personal information directly from you unless, in certain circumstances we are required to collect personal information from third parties. Whilst personal information is a broad term this may include your contact information and financial information such as payment details.
If we are unable to collect personal information from you, we may be unable to provide you with our full range of services.
Confidentiality and Security
We are committed to keeping secure the data you provide to us and we follow accepted standards to protect your personal information from loss, misuse or alteration.
Cookies and IP Addresses
We may utilise “cookies” which enable us to monitor traffic patterns and trends to better serve website users. Cookies are small data files transferred onto computers or devices for record-keeping purposes.
In most cases cookies do not identify you personally however if you do not wish to have cookies placed on your computer please set your browser preferences to reject cookies.
We may also collect your IP address as part of our data collection to assist us with any operational difficulties or website services, this information does not identify you personally.
Use by Us
Broadly speaking we use personal information for the purposes of providing you with services and information including but not limited to the following:
• to provide you with the appropriate services and information regarding our products;
• to process any enquiry you may have and provide you with the appropriate level of assistance where required;
• to provide you with updates, information or any other content which may be of interest to you including direct marketing communications from us or related entities of us;
• to provide customer service functions including handing enquiries relating to our products;
• to process payments; and
• for any other purpose disclosed at the time that you provide personal information.
Any other use or disclosure we make of your personal information will only be required or authorised by law or with your consent.
If you receive any communication from us and you no longer wish to receive those particular type of communications please contact us.
Sharing your information with third parties
In some circumstances it may be necessary to disclose your personal information to third parties including but not limited to the following:
• Redwood Recovery’s personnel and related entities;
• where disclosure is reasonably necessary to lessen or prevent serious or imminent threat to an individuals life, health or safety;
• third party providers including contractors and sales consultants who assist us in providing products and services to you;
• where you would reasonably expect your personal information to be used or disclosed; and
• where it is otherwise required or aurhorised by law.
Your Consent
By using our website or our services you indicate that you have read and understood how we may collect and use your personal information and give your consent to us to collect, store, use and dispose of your personal information as outlined in this privacy statement.
Changes
We reserve the right to make changes to this privacy policy at any time and will notify users of any changes by posting an updated version of the privacy policy on our website.
Complaints
We have an effective procedure to resolve privacy complaints and will ensure that all complaints are dealt with in a reasonably appropriate timeframe.
How to Contact Us
If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed you can contact us at:
• enquiries@theredwoodrecovery.com